David Gousset
Corporate communication is a critical component of corporate operations’ success. Regarding internal communication inside a business, communicating with top-level management might take a lot of work. Work will take up a significant portion of your time, so understanding how to communicate with your boss is essential if you want to love your job. They have specific expectations, and it is up to you to figure out what they require, especially if you’re going to develop in your profession or, at the very least, love what you do.
We will focus specifically on communicating rather than the overall relationship. First, we will review general recommendations to communicate with your boss, and second, we will look at negotiation style.
Общие рекомендации по эффективному общению с начальником
Определите способ общения, который ваш руководитель больше всего предпочитает.
First thing in the morning, is he distracted or focused? Does he respond to meeting requests better via email or in person? Is he more of a listener or a reader?
However, be bold and adapt your communication style to the subject matter. When dealing with an issue and with a lot of information, email is the best way to go. Make it simple for your boss to follow the dialogue. If the matter is urgent, send a message and then go to your manager for a talk. He will enjoy having the information in front of them while you decide.
Запланируйте регулярные встречи
Lack of time is frequently the core reason for communicating with your boss poorly. It’s possible that your boss just has too much on their plate. It creates a secure environment for you both to speak openly. The critical thing is that you get the boss’s undivided and regular attention, whether weekly or bi-weekly, even if it’s only for 15 minutes.
Get ready to communicate with your boss
Хорошо подготовьтесь к встрече. Пожалуйста, запишите те вопросы, которые вы хотели бы обсудить, и четко проработайте их.
Put yourself in your boss’s shoes
Determine your supervisor’s difficulties that day and be ready to give solutions. Anticipate any queries your boss may have regarding your work or a project and prepare meaningful responses or potential actions.
When you communicate with your boss, don’t surprise him
Please constantly update your manager on any crucial things he should be aware of.
Будьте честны, ваш руководитель не может читать ваши мысли
Если вас что-то беспокоит, скажите об этом вашему начальнику, не забывайте придерживаться уважительной формы общения. Ваш руководитель должен понимать общую картину, чтобы хорошо выполнять свою работу.
Попросите об обратной связи
One of the most challenging aspects of managing people is offering feedback. It might take time to determine how to criticise someone’s performance effectively. So, getting ahead of this issue and asking for input will help you better communicate with your boss. Your manager will appreciate that you value their feedback and constantly strive to improve your performance.
Repeat back the feedback you’ve received
Please repeat things to them to show that you’re paying attention and involved and reduce the possibility of miscommunication.
Follow up on instructions
In addition, to note one-on-one meetings, try following up with your manager after each.
Определите стиль общения вашего руководителя
You’ll know how to better communicate with your boss if you know if they’re an Accommodator, Assertive, or Analyst. Criss Voss developed this methodology in his book about negotiations, Never Split The Difference.
Аналитик
Аналитики дотошны, но они очень добросовестно выполняют свою работу. Они не торопятся. Время для них не имеет значения, они усердно и методично работают для достижения максимально возможного результата. Они подпитывают свою самооценку только в том случае, если совершили минимальное число ошибок. Их девиз: «Потратьте столько времени, сколько потребуется, чтобы сделать все правильно»
Analysts take satisfaction in not overlooking any points throughout their meticulous preparation. To avoid being startled, they will conduct two weeks of investigation to obtain information that might have been obtained in fifteen minutes at the bargaining table. Analysts despise surprises. They are problem solvers and information gatherers who are sensitive to reciprocity. They will give you a piece, but they will lose faith and withdraw if they do not receive a part back within a specific time. This may appear to come out of nowhere at times, but remember that because they prefer working alone, the fact that they are talking to you is, from their viewpoint, a compromise.
People like this are naturally sceptical. So asking too many questions at the outset is a terrible idea since they will only want to answer once they comprehend all the repercussions.
Аккомодаторы
Creating a relationship is the most crucial element of this negotiation style. Accommodators believe that time is wisely spent as long as there is a free and continuous exchange of information. They’re content as long as they’re communicating. Their purpose is to get along well with their counterpart. They adore the win-win situation.
Из представленных типов, именно аккомадаторы могут без особых усилий наладить отношения практически с любым человеком. Они являются общительными, миролюбивыми и оптимистичными людьми, но в вопросах тайм-менеджмента они просто ужасны.
They will have identified possible issue areas in advance and keep them unattended out of fear of causing confrontation.
Агрессоры
The Assertive personality feels that time is money and that every squandered minute is a wasted dollar. Their self-image is tied to how much they can do in a given time. For them, getting the answer right is secondary to having it done. Assertive personality is fiery individuals who prioritise victory over everything else, often at the expense of others.
Most importantly, the Assertive wishes to be heard. They want to be heard and will only be able to listen to you once they know you’ve heard them. They are more concerned with their objectives than with individuals. They also inform rather than inquire.
When interacting with Assertive types, it’s essential to listen to what they have to say first since only once they’re sure you understand them will they listen to your point of view.
Любая пауза в диалоге — это шанс для агрессора сказать еще больше. Хороший инструмент для общения с ними – отзеркаливание. Можно еще заранее договариваться о вопросах, которые вы будете обсуждать. Самая большая похвала от агрессора – «все правильно!», но вы должны понимать, что он имеет в виду, что «это то, что мне нужно!».
Когда общаются люди разных типов
We’ve seen how these groups value differently (time = preparation; time = connection; time = money). They also have pretty diverse perspectives about quiet.
Самое интересное, когда встречаются два разных типа людей. Когда Аналитик делает паузу, чтобы подумать, его коллега-Аккомодатор начинает чувствовать себя неловко, а Агрессор заполняет паузу, что очень раздражает Аналитика, который в этот момент думает – «каждый раз, когда я пытаюсь подумать, вы воспринимаете это как возможность поговорить еще. Вы когда-нибудь затыкаетесь?!»
Don’t treat others the way you want to be treated; treat them the way they need to be treated
Крис Восс
While understandable, believing you are normal is one of the most dangerous negotiation assumptions. However, with three sorts of negotiators globally, there’s a 66 per cent probability your counterpart’s style differs from yours. We inadvertently transmit our style to the opposite side with it.
Communicate with your boss conclusion
Обязательно общайтесь со своим руководителем. Вам очень важно добиться доверительных отношений с боссом. Сотрудникам нужно, чтобы их руководители были наставниками, единомышленниками и защитниками одновременно. Поэтому доверие – самое важное для вас. А основа хороших отношений лежит в правильной коммуникации. Давид Гуссе.
Communication is one crucial step. Collaboration is another one. To know more, you can just read How to improve collaboration at work? Need support to develop your soft skills? Use this link.
You could also be interested in developing your Personal Mission Statement, Build Your Personal Brand or better managing your priorities with the help of Stephen Covey’s Time Management Matrix.
